Behavioral Health Coalition, "Letter to DBM Secretary" (Oct. 11, 2022)
Maryland Insurance Administration, "Market Conduct Examination Report of United Behavioral Health" (June 7, 2022)
Recoupment Communications: CBH Letter to MDH on Appeal Process (May 26, 2022); MDH Response (July 6, 2022)
CBH Letter to MDH: Recoupment Process (May 2, 2022); MDH Initial Response (May 23, 2022); MDH Supplemental Response (dated June 3, received July 8, 2022)
CBH Letter to MDH: Accountability & Transparency for Corrections and Identifying Missing Claims (Mar 31, 2022)
CBH Letter to MDH: Concerns re Recoupment Notice & Balance Composition (Jan 7, 2022)
Letter to MDH: Claims History Pilot Report Concerns (Dec. 28, 2021); MDH Response (Jan. 11, 2022) 
CBH Letter to MDH: Request for Recoupment Delay and Claims History Detail (November 29, 2021) 
Media Coverage: "Process to Recoup Funds Is Unfair" (MarylandMatters.org, June 6, 2022)
Letter to MDH: Amending Future ASO RFPs (May 16, 2022)
Media Coverage: Baltimore Sun (Apr 14, 2022); Maryland Reporter (Mar 17, 2022); MDH Response (Mar 17, 2022)
Provider Survey: Optum Authorization Experiences (August 27, 2021)
ASO: MDH's Quarterly Performance Report (Oct 1, 2021); CBH Quarterly Optum Performance Scorecard (Oct 1, 2021); Behavioral Health Coalition letter (Sept. 28, 2021)
Joint Association Letter: Response to ASO Functionality Report (July 15, 2021)
MDH: ASO System Performance Report (July 1, 2021)
Federal Operating Rules Complaint: MATOD & CBH Joint Complaint on Optum (April 19, 2021);  Joint Association Letter on Optum (June 18, 2021); MDH Response (July 2, 2021)
Performance-based Reconciliation Timeline (June 15, 2021)
ASO: Needed System Performance & Functions (May 12, 2021)
Prompt Payment Complaint: MIA Response | Optum Response (Jan. 13, 2021)
CBH Request to Extend Authorizations (Dec. 11, 2020)
Senate Briefing (Nov. 19, 2020): Hearing Link
House Briefing (Nov 17, 2020): MDH PresentationMDH ReportCBH PresentationHearing Link
Letter to MDH and BHA on Reconciliation, Repayment (Nov. 2, 2020)
Letter to Governor Hogan on ASO (Oct. 23, 2020)
ASO Performance: CBH Member Survey (July 13, 2020)
Reconciliation and Remittance Feedback  (June 19, 2020)
Authorization Barriers  (May 20, 2020)
ASO Minimum Necessary Functionality (May 12, 2020)
Request for Retainer Payments (April 22, 2020)
Proposed Remittance Advice Feedback (April 16, 2020)
Recommendations on ASO Performance & Reconciliation (March 23, 2020) & MDH Response (June 15, 2020)
Provider Survey: ASO Performance (February 28, 2020)
Request for Estimated Payments (January 3, 2020)
ASO Communications (December 13, 2019)